Stoel Rives LLP is hiring for a Technical Support Specialist in our Boise and Salt Lake Cityoffices to provide professional, reliable, and responsive information, training, troubleshooting and other support related to the setup and use of the firm’s information technology. You’re our ideal candidate if:
You love working one-on-one with customers remotely and in-person, helping them succeed with new tools and technologies.
You have rare people skills that disarm even the most frustrated and time-constrained user.
You’re curious, resourceful, and get out in front of problems to proactively help customers and your team with potential troubles.
You’ve got the skills to analyze business needs, place yourself in the customer’s shoes, and provide solutions that facilitate their workflow.
KNOWLEDGE, SKILLS AND ABILITIES
An Associate’s degree or related equivalent combination of education and work experience is required
MCDST and MOS certification or demonstrated, equivalent experience
Two or more years in a technical support role, preferably in a law firm
Excellent oral/written communication and interpersonal skills to effectively communicate with end users at all levels within the firm
Expert diagnostic and troubleshooting skills
Expert knowledge of Windows OS, Microsoft Office Suite, iOS and Android and remote connectivity technologies from Windows OS and Apple OS devices
Advanced working knowledge of legal specific software (e.g. FileSite, InterAction, Lexis/Westlaw legal research products, etc.)
Advanced knowledge of wireless networking
Ability to work independently and cooperatively as a member of a team
Function effectively and maintain a customer service orientation under the pressure of changing priorities and deadlines
Stoel Rives is a leading U.S. corporate and litigation law firm. One of the largest national firms focused on energy, natural resources, environmental and climate change, Stoel Rives also serves the agribusiness, food and beverage, health care, life sciences and technology industries. With more than 350 attorneys operating out of 10 offices in seven states and the District of Columbia, Stoel Rives is a leader in regulatory and compliance matters, business, labor and employment law, intellectual property, land use, real estate development and construction law. For more information, follow us @stoelrives or visit www.stoel.com.