Practice Management, Professional Legal Management
This is an exciting opportunity to work for one of the top law firms in the U.S. Davis Wright Tremaine LLP is seeking a dynamic Major Client Manger to join our team in Seattle. This position will work directly with the relationship partners for one or more of the firm's largest clients to manage the firm's client teams and help the firm provide differentiated service and capitalize on opportunities to strengthen and expand the relationships.
At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion and innovation.
Your contribution to the team includes
Working closely and collaboratively with senior lawyers and staff responsible for managing and growing key client relationship(s).
Working with lawyers and staff serving the client(s) to meet service expectations or address specific problems or opportunities to enable the firm to provide excellent, differentiated service.
Working with relevant legal teams and staff departments, help drive service innovation for the client(s) to deliver service more efficiently, effectively and profitably, including evaluating and developing new service and business process opportunities using technology, process improvement and alternative staffing.
Building deep direct relationships with the client(s) legal operations team.
Working with lawyers to identify and respond to opportunities for new work, particularly those that are complex and time-sensitive.
Conducting and analyzing market and business research as well as competitive intelligence to support marketing and business development strategies as they relate to the client(s).
Providing input to strategic business development planning, consultation and execution for the client(s).
Evaluating financial and other performance indicators and work with the team(s) to respond as needed.
Developing deep substantive knowledge of multiple legal practice groups both at the firm and client(s), and collaborate with the practice management teams for those groups.
Working with the client team(s) to ensure project milestones are hit.
Ensuring compliance with client requirements related to time keeping, rate-setting, billing, conflicts, etc.
Identifying and vetting resources for additional support to meet client needs, including staff attorneys, contract lawyers, and support staff.
Join us if you have
7+ years of client management experience and/or professional services business development experience preferred; law firm experience is a plus.
College degree required, emphasis in Marketing, Business Administration or similar field preferred; MBA, JD, or other relevant advanced degree a plus.
Demonstrated ability to handle multiple projects simultaneously is required.
Strong writing skills and excellent grammar, spelling and proofreading skills are required.
Excellent communication and interpersonal skills, including the ability to maintain effective working relationships and communicate verbally and in writing in a professional, courteous manner with clients, firm members, and other business contacts are required.
Demonstrated ability to provide direction and guidance in market plan development efforts - at the individual, practice group and office levels. Ability to work effectively in a team-oriented service environment is required.
Demonstrated ability to lead complex RFP responses is required.
Demonstrated understanding of alternative fee arrangements in the service industry (understanding of law firm pricing models and economics a plus) is required.
Deep knowledge of relevant legal practice areas and/or industries a plus.
Demonstrated proficiency with MS Office Products required, i.e. Microsoft Word, PowerPoint, Outlook and Excel; CRM technology a plus.
Ability to pay close attention to detail and be highly organized and accurate is required.
Ability to read and write in English.
Davis Wright Tremaine LLP believes that every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. It is Davis Wright Tremaine's policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee's race, color, sex, religion, age, national origin, handicap, sexual orientation, gender identity, or any other basis prohibited by applicable local, state, or federal laws.
Physical Requirements While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
This position description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Internal Number: 9608986
About Davis Wright Tremaine LLP
The List that Shaped a Legacy
Davis Wright Tremaine is dedicated to providing excellent legal services, and delivering them in a manner customized to each client’s particular needs and preferences.
This commitment has remained intact for decades as the firm has grown across the nation and to China. Today, Davis Wright is a full-service firm with approximately 500 lawyers in nine offices on the east and west coasts of the United States and in Shanghai. We are recognized for excellence in a broad number of areas, with 89 of our attorneys across 31 practice areas cited as leaders in their fields in the most recent Chambers USA guide, and over 140 of our attorneys across 56 practice areas included in the 2015 edition of "The Best Lawyers in America."
Focused on the Future
While we honor and have great regard for our history, Davis Wright is focused on the future of providing legal services. We believe the future will reward those lawyers and firms that innovate and persist in tuning their services to the real-life, changing business needs of their clients. The ability to deliver customized excellence is based on listening to and understanding our clients, and being sufficien...tly flexible to adapt our approach to the client’s needs in the context of the particular situation in which we were hired. That involves talking with our clients, learning what their success measures are, and collaborating with them to ensure our service helps them accomplish those measures.
This always involves excellent lawyering but it also includes:
deep industry knowledge,
gains in efficiency in performing work that does not require a customized solution, or
the application of technology to reduce cycle time and improve quality.
How We Work with Clients
We use a number of techniques to ensure we understand our clients. We use client teams to enhance communication and collaboration among our lawyers, to advance our understanding of our clients’ business objectives, and to confirm with clients that our service model is aligned with their needs. Each year, we conduct dozens of face-to-face client service interviews, led by senior members of the firm, to solicit specific feedback on our lawyers and work, and to understand how, from the client’s perspective, we can improve. And, on a daily basis, we expect our lawyers to deliver value that includes not just excellent legal service but also business insight, user-friendliness, and flawless support.
We believe the way we work with clients is a distinctive feature of the firm and we make it a priority to reinforce its importance.
Teams That Collaborate
In terms of our services, we supplement depth and strength in the core legal functions of litigation, business transactions, intellectual property, and employment with nationally-recognized, broadly-based teams focused on a number of highly regulated industries—including communications, media, financial services, health care, energy, and hospitality. These teams collaborate effectively to provide a unified legal solution that is well-informed by the particular business and regulatory circumstances that influence our clients’ businesses and the legal work they need.
We focus on what we do extremely well. This means we will not be all things to all clients, but that they will place a high value on their relationship with Davis Wright.