The Business Analyst is responsible for ensuring successful delivery of technology solutions to all CTIA departments. The Business Analyst is expected to perform all responsibilities with a commitment to providing superior service to the association staff, and maintaining an atmosphere of teamwork and continuous improvement.
Essential duties and responsibilities include the following:
Bridge the gap between non-technical users and the IT department to ensure successful technology deployments.
Work with departmental stakeholders at all levels including SVP, VP, Director and Manager to elicit, document, agree upon and prioritize functional and technical requirements.
Lead customer outreach programs including presentations and solution demonstrations.
Utilize project management protocols and standards to achieve specific goals and results.
Manage project scope to ensure timely delivery and change control process during project execution to avoid surprises.
Source, evaluate and leverage/select new and existing solutions that best fit business and user requirements.
Draft RFPs for evaluation and selection of technical solutions for business requirements.
Work with users to develop business case scenarios and benefits realization plans.
Develop and maintain acceptance criteria for project deliverables.
Assist business users in implementing and making best use of software solutions.
Assist the QA function in test planning and execution, and guide users in best practices for user acceptance testing (UAT).
Use process improvement methodologies and tools to assist business users in analysis, design and implementation of more effective processes.
Foster a culture of innovation by sharing lessons learned with the IT team.
Additional responsibilities as assigned.
Supervisory responsibilities: Not Applicable.
To perform in this position successfully, an individual should demonstrate the following competencies:
Excellent oral and written communication skills in English, including communicating with diplomacy, discretion and tact.
Ability to write clearly and translate technical jargon into understandable and user-friendly information.
Experience as a Business Analyst in a project-based environment.
Experience in developing and documenting business requirements and use case scenarios.
Ability to work independently in finding effective technical and not technical solutions.
Ability to independently conduct face-to-face meetings and interviews with users at all levels.
Initiative to research, find, learn and provide effective solutions to user technical problems.
Experience with software development life cycle (SDLC) process.
Understand systems engineering concepts and information technology operations.
Initiative to learn new software and cloud technologies in preparation for deployment.
Detail-oriented with knowledge of grammar and punctuation.
Strong project management skills in a fast-paced and challenging technical environment.
Demonstrated understanding of project management best practices and ability to create and use project plans to manage workload.
Ability to manage and adjust to multiple changing priorities in a professional manner.
Ability to work well under pressure, facilitate solutions, and meet deadlines and milestones for projects assigned.
Strong service orientation and an ability to establish and maintain effective working relationships with peers, management and outside business partners.
Makes customer service the “cornerstone” of IT and believes in making and achieving commitments.
Ability to maintain high ethical standards and strict confidentiality.
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their rank or position.
Additional Competencies include:
Teamwork: Builds a positive environment and works with everyone at CTIA.
Judgment: Exhibits sound and accurate judgment and escalates to management as required.
Quality: Demonstrates accuracy and thoroughness.
Punctuality: Is consistently at work and punctual; Responds to requests in a timely manner.
Dependability: Follows instructions, responds to management direction.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
PMI-PBA, CAPM, PMP or any relevant BA/PM certification/qualification.
Experience Miscosoft Visio, Project, Word, Excel and PowerPoint effectively.
SharePoint and Ofice 365 solutions experience.
SDLC and IT Operations experience.
Education / Experience:
Bachelors degree in Business/Technology or related fields.
At least 3 years professional experience in Business Analyst/Project Manager or a similar role.
Experience working in an association, or in a similar professional services environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and use of motor skills.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position may require overtime. Candidate must be flexible to work overtime if needed.
Candidates should send resume and cover letter to HR@ctia.org.
This list describes general job duties and responsibilities. It is not a complete list of duties. Incumbents may be required to perform additional tasks related to these duties.
CTIA does not discriminate on the basis of age, sex, color, race, national origin, religion, sexual orientation, gender identity or expression, family responsibilities, marital status, personal appearance, veteran status, political affiliation, matriculation, genetic information, pregnancy or related conditions, disability or any other characteristic protected by law.