Bracewell LLP is a prominent international law firm with more than 450 lawyers in Texas, New York, Washington, D.C., Connecticut, Seattle, Dubai, and London. We serve major financial institutions, Fortune 500 companies, governmental entities and individuals concentrated in the energy and financial services sectors worldwide.
Bracewell LLP understands the importance of and is dedicated to on-going learning and skills development. The training personnel, along with Human Resources, have implemented a Professional Development Program for staff and attorneys.
We are seeking an experienced, energetic and motivated trainer for our New York office to assist in the program and to provide user support. Candidates should have at least three years of legal training and support experience with Windows, Microsoft Office Suite, standard desktop hardware, and legal applications.
The New York IT Trainer position responsible for the creation and delivery of training in the standards and use of firm-supported hardware (PCs, laptops, etc.) and software. Training is provided to New York users and, as required, users in other offices.
PRIMARY DUTIES AND RESPONSIBILITIES
Conducting training sessions on the use of firm-supported hardware and software.
Assisting in the preparation and maintenance of training materials (courseware, cheat sheets, computer-based training modules, quick reference guides, videos, etc.). Training formats include classroom training, one-on-one, desk side, webinar-style and self-paced videos.
Analyzing and customizing software products for use by firm. Developing procedures, specifications and firm standards relating to the use of existing and future firm software.
Gathering requirements and developing software improvements (macros, forms, templates, etc.) to improve the efficiency of the firm.
Scheduling training courses and maintaining training room
Reporting and contact with HR regarding personnel training and performance issues.
Maintaining course sessions and attendance records in firm's learning management system.
Service (Help) Desk:
Provide technical support either by phone, e-mail or desk-side for software and hardware issues. Ability to explain complex solutions to non-technical users.
Assisting in the creation, support and editing of documents requiring advanced software skills.
Follow procedures for logging, reporting, and statistically monitoring operations via firm’s ticketing software.
Develop and grow base understanding of firm applications as they relate to user support and troubleshooting.
Troubleshooting to resolve problems; researching and testing different techniques and/or developing new methods to resolve trouble calls in manner satisfactory to caller.
Collaborate with User Services team to ensure efficient operation of firm’s IT environment, assessing needs and recommending to superiors, while implementing performance upgrades to hardware or software
The candidate should be highly motivated and have excellent customer service and relationship-building skills. This position will have frequent interaction with internal personnel (staff and attorneys) and will work closely with other departments and administrative sections to support firm’s IT goals. Occasional travel will be required for this position.
Candidates should have:
Bachelor’s or Associate’s degree in a computer-related field or three to five years of directly-related work experience.
Minimum of three years' experience teaching and support of Windows, Microsoft Office, and legal applications (e.g. DMS, Workshare, Litera, IntApp, Elite, InterAction, etc.).
Excellent customer service attitude
Analytical and problem-solving abilities, with keen attention to detail.
Exceptional troubleshooting skills and hands-on experience to resolve user issues.
Ability to listen, interpret questions, and effectively communicate questions and instructions in oral and written form.
Maximum flexibility when working with others on daily and project schedules.
Desire to work in a team environment
Desire to learn and participate in firm-wide and day-to-day projects
About Bracewell LLP
Bracewell LLP is a prominent international law firm with more than 450 lawyers in Texas, New York, Washington, D.C., Connecticut, Seattle, Dubai, and London. Bracewell provides guidance on business law, finance, litigation, government relations and regulatory policy. We serve major financial institutions, Fortune 500 companies, governmental entities and individuals concentrated in the energy and financial services sectors worldwide.