At Flo Recruit, we are changing the game in recruiting events & interviews with our event management software. This year, we launched virtual recruiting tools in light of COVID-19, and since then, our customer base has grown tremendously in the legal industry. We take on problems in recruiting events that have never been examined before, and through this, we are redefining the experience for thousands of candidates.
We are looking for an Account Manager to join our small but mighty team. We are looking for someone who is ready to hit the ground running to onboard new customers and answer customer support inquiries. You would be the first Account Manager hire at Flo Recruit and would be foundational in defining the department infrastructure. Preferably, we want to hire someone who likes to geek out on tech and would be excited to help guide the product from the suggestions and feedback you receive from various customer channels. You will get to join a quickly growing company of under 15 employees and share responsibility in the team’s success.
What you’ll do:
Onboard new customers and build high trust relationships
Manage our portfolio of customers and serve as their main point of contact to answer questions, solve problems and support their needs
Create a feedback loop from the customers to the product team with the goal of helping make the products better with time
Grow sales in a portfolio of accounts, while developing and maintaining positive relationships
Engage and provide support customers via email, telephone, and virtual meetings
Effectively handle and resolve customer concerns and support issues
Leverage customer usage and engagement data to optimize customer performance and guide the customer to optimize their experience with the Flo Recruit platform
Be available occasionally in an on-call scenario when VIP customers are hosting events
What you should have:
2+ years of relevant experience
Previous experience in a similar marketing/recruiting/sales/customer success role strongly desired
Strong personal presence, demonstrated in a customer facing role
Enjoys being scrappy and eager to hit the ground running
Curious, detail-oriented, and relentlessly resourceful
Strong interpersonal skills and a self-starter attitude
Ability to adapt quickly in a fast changing environment
Excellent verbal and written communication skills
Stellar organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Flexibility and ability to work autonomously in a demanding and ambiguous startup environment
We’re currently remote and we’re open to remote candidates; however, we prefer you’re based in Austin/Texas or willing to relocate so that when we return to the office you can join our team in-person. When we return to the office, we will follow a flexible work from home schedule, and we will expect team members to join us in-person in the office at least once per week for important team synchronization.
We do not sponsor visas at this time
About Flo Recruit
Flo Recruit makes executing virtual and in-person recruitment strategies a breeze. Our clients leverage Flo Recruit to host and track recruiting events, interview candidates, and understand their return on investment from the first meeting to hired.
Flo Recruit partners with 130+ clients in the legal industry.