General Summary: The Applications Trainer is responsible for the development, administration and delivery of the firm’s software training programs, courseware and materials in a timely and efficient manner. The (AT) position will be heavily involved in researching, testing, making recommendations and providing user needs criteria for new or existing software. This role will also provide Tier II support for firm applications. The AT will work with all IT team members to ensure our users are supported at the highest level. This position will lead various IT software projects intended to continually improve the suite of applications supported by the Information Technology department. This will involve responsibility for planning, coordinating, and training of software-related projects. Work occasionally requires a high level of mental effort when performing essential duties. Must be able to perform the essential duties of the position in a sometimes stressful and fast-paced environment while maintaining a calm, businesslike demeanor. Essential Duties and Responsibilities: • Responsible for providing computer training for all firm personnel. • Design, develop, implement and maintain training programs for existing applications and new technology, including writing and maintaining all training documentation and materials. • Provide on-going training in a classroom environment (including remote offices) and remote sessions to support Firm software applications and provide one-on-one training when the situation deems necessary. • Coordinate and maintain the Firm’s Learning Management System (LMS) by managing the course catalog, recording attendance, posting, scheduling classes and updating course materials and other information. • Responsible for producing and publishing weekly training calendar for all locations. • Review training materials and documentation and keep them up to date. • Responsible for sending weekly ‘tips’ through email. • Assist in testing, evaluating, suggesting changes/improvements, and recommending new software for the Firm. • Lead IT software projects relating to upgrades or new products. • Develop and utilize procedures to document problems, recommend constructive improvements to procedures, and ensure updated procedures are written and followed. • Communicate software problems and issues to software development and support teams.
This individual will be required to take both written and oral instruction and accept constructive criticism.
Knowledge, Skills and Abilities Required: • College degree in the field of computer science, information systems, or education, and/or 5 years equivalent work experience in a law firm. • Advance knowledge of Microsoft Office. • Five years of experience providing technical training to law firm(s). • This position requires regular, predictable attendance, professional dress and demeanor and regular availability for work assignments and responsibilities which may include times outside of regular office hours. • This individual must have strong organizational and time management skills. • The position requires an in-depth knowledge of the Firm’s growing library of software applications. This knowledge must extend beyond the basics into the advanced software features members are likely to require training in the use of. • Ability to learn, adapt to changes and become proficient quickly. • Ability to handle multiple tasks efficiently and in a timely manner in a fast paced, high stress atmosphere. • Ability to communication in person, by telephone, voice mail, video conferencing and e-mail. • Ability to travel. • Ability to work as a member of a team. • Ability to give and follow directions. • Ability to lead a software project effectively and efficiently. • Ability to adhere to the Firm’s work rules, procedures and standards. • This position at times requires more than 40 hours per week to perform the essential duties of the position. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.