The Lovely Law Firm Injury Lawyers is hiring a Director of Operations.

We are a personal injury firm seeking a leader to help the managing partner grow the top and bottom line.

Duties include

1. Overseeing all non-legal operations of the firm, under the guidance of the Managing Attorney.
2. Assisting in the creation and execution of strategic plans and projects.
3. Ensuring effective financial and administrative management.
4. Playing a pivotal role in shaping and maintaining the firm's culture.
5. Acting as a confidant, collaborator, and troubleshooter for the Partners.
6. Converting the firm's vision into achievable goals and plans.
7. Coordinating and managing various business functions.
8. Leading, supervising, and holding the team accountable for performance and goal attainment.
9. Removing obstacles and ensuring successful completion of tasks.
10. Establishing direction and maintaining progress.
11. Addressing client and employee related issues.
12. Manage and grow our virtual teams.

We are built on Filevine for case management and Lawruler for Intake. Experience with these platforms is a plus.

Our office follows the teachings of Micki Love, Chad Dudley, and Ken Hardison. If you are familiar with these principles, please apply.

This position is based in Myrtle Beach, SC.  Frequent Travel between our Myrtle Beach and Goose Creek, SC offices is required. 

TO APPLY, WE NEED YOU TO FOLLOW A SPECIFIC PROCESS. If it is not correctly followed your application will not be considered (yes, we are serious about this, as attending to details is a vital part of this position). Send an email to justin@justiceislovely.com and attach your resumé and a cover letter. The letter should be no longer than one page and tell us why you would be great for this role. The subject line of the email should say: "I'm Your New Director of Operations"

Executive-level compensation, commensurate with experience and skills. More Details:

Director of Operations

Overview:

The Firm’s Director of Operations (Administrator) position is an executive-level position with significant discretion and broad responsibility for the management of the Firm's business operations and the supervision of employees. The position has a wide range of duties and obligations, with involvement in all seven parts of the Firm. The Administrator keeps the Firm’s needs in the forefront and works closely with the Shareholders and the rest of the executive team on strategy, planning, leadership, culture, policy, problem-solving, and decision-making.

Reporting Relationship:

The Administrator reports to and works under the direction of the Shareholders.

Authority:

The Administrator does not have the authority to practice law, give legal advice, or set strategy on a per-case/per-client basis (unless the person filling this position is an attorney in good standing).

The Administrator is responsible to lead, manage, supervise, coach, and train the non-attorney staff, ensuring they perform to expectations. The Administrator has the authority to hire, supervise, and fire non-attorney employees, and recommendations regarding re-hiring, supervising, and firing attorneys are given great weight.

The Administrator manages the operations and business functions of the Firm. The Administrator must also work closely with the Shareholders, Partner Attorneys, Attorneys, Director of Finance, Marketing, Intake, Human Resources, other Administrative Staff, and Vendors. In other words, this position has broad discretion and authority to manage processes throughout the business (except for the actual practice of law or direct supervision of the associates).

Compensation:

$100,000 yearly and performance bonus opportunities

Responsibilities:

LEADERSHIP AND STRATEGIC PLANNING:

• Works closely with the Shareholders to create the Business Plan, Budget, and Strategic Calendar. Based on goals and timeframes, primarily responsible for contributing specifically to the Hiring plan, the Systems Plan, the Facilities Plan, and the Calendar (project management)
• Leads, supervise, manage, and train all non-attorney employees (including sales, marketing, finance, assistants, and middle managers)
• Executes the business communication system (i. The annual mission, vision, values, and goals meeting; ii. Quarterly kickoff meetings; iii. Employee one-on-ones; iv. Employee feedback; v. Employee correction/discipline; vi. Performance evaluations for all non-legal staff)
• Works in conjunction with the Shareholders to administer compensation plans, discipline, promotion, termination, etc. for all employees.

HUMAN RESOURCES MANAGEMENT:

• Supervises the Human Resources Manager
• Creates personnel and HR policies and procedures in accordance with industry best practices and state and federal rules and regulations. Implements and enforces the Firm's personnel rules and employment policies.
• Ensures every position has a job description that clearly indicates duties, outputs, outcomes, and key performance indicators. Ensure every person in the firm has a relevant job description
• Maintains and updates the Organizational Chart
• Maintains personnel records for all employees, ensuring privacy and security of files and ensuring records are properly updated to document personnel changes, promotions, feedback/counseling, discipline, etc
• Supervises the payroll function and administers the Firm’s benefit plans (or works with the vendors).
• Contact point for outside agencies and counsel with regard to unemployment compensation hearings and other actions regarding employment.

ADMINISTRATION OF KEY BUSINESS SYSTEMS:

• Drive the creation, review, implementation, training, and continual testing and improvement of the law firm’s key systems in direct and close consultation with the Shareholders, including a. Marketing and lead development; b. Case intake; c. Substantive legal workflow; d. Case resolution; e. Time tracking; f. Billing; g. Payments and Collections; h. Finance, Accounting, and Internal Financial Controls; i. Human Resources; j. Recruitment, Hiring, Onboarding; k. Performance Management; l. Communication (internally and externally); m. Risk Management (financial, data, personnel, legal and ethical, corporate); n. Facilities and equipment; o. Growth and strategic planning.
• Ensures that the Firm’s business systems and processes are fully documented in writing and available to employees as needed.
• Performs audits and spot-checks and takes proactive steps to find whether policies and procedures are being followed and ensures that processes and systems are operating as intended.
• If issues are discovered: a. Researches and figures out whether the problem is a flaw in the process, a problem that can be solved with technology/new process, or whether the problem is personnel-related (performance, not following processes, etc.).; b. Determines the appropriate course of action: revise the policy and procedure, fix technology or find new technology solutions, train employees/teams, counsel employees, remedial actions, etc.; c. Implements these solutions (or makes recommendations to the Shareholders) in accordance with the scope of authority to act.

Working Cases:

• Monitors the workflow pipeline to ensure matters move progressively to established milestones and resolution in the prescribed amount of time; considers case/matter workflow management and benchmarking from the systemic level to ensure personnel and processes are performing according to exceptions.
• Consults with the Managing Attorney and design workflow processes and systems to build professional and ethical representation and Firm profitability.
• Review Firm PODS and workflows for efficiency, profitability, and staff capacity (with the management team)

FINANCE AND ACCOUNTING

• Works with the Director of Finance, Bookkeeper, and outside CPA, to oversee and execute financial systems: time-tracking, billing, trust account management, collections, bookkeeping, expense management, accounts payables, payroll, audits, taxes.
• Implements the Firm’s annual forward-looking budget.
• Monitors financial statements and key financial reports, prepares budgets and advises the Shareholders and other executive team members regarding problems and proposed solutions.
• Reviews Budget Variance Reports and other key financial reports to ensure the overall health of the Firm as well as ensure financial controls for areas under the direct authority.

OFFICE MANAGEMENT

• Supervises the Office Manager.
• Oversees the Office Manager’s work as the liaison between the firm and the landlord, to ensure maintenance activities are performed; facility problems are solved; parking facilities are made available to employees; cleaning services are satisfactory;
• Oversees the Firm’s emergency preparedness and disaster recovery protocols.
• Manages the firm’s office furniture inventory: approving recommendations for purchase and installation; assuring that office furniture inventory is maintained and repaired as needed.
• Ensures that employees have the tools they need to perform their duties, including annual evaluations of the computer and telephone systems, including hardware, software, and vendor selection, to ensure optimum efficiency and cost savings.
• Ensures critical entity documents are updated with State as needed.
• Ensures all attorneys and other paraprofessionals are compliant with Bar regulations regarding continuing education, certifications, etc.

MARKETING AND SALES

• Supervises the Marketing and Public Relations Team
• Ensure back-end marketing campaigns are being executed
• Ensure Lead Tracking and Sales Conversion metrics are provided weekly with data/metrics per SKU, per channel. Ensure monthly and quarterly metrics assess ROI of marketing campaigns
• Meets with vendors and contractors to ensure deliverables are met, reports are provided, ROI is assessed, etc.

Qualifications:

Education and Experience

• The Administrator must have the equivalent of a bachelor’s degree in Business, Accounting, or a related field, or equivalent work experience, MBA or Juris Doctor preferred.
• The Administrator will have significant supervisory experience and experience working in a professional services firm.
• Experience in budgeting, bookkeeping, and human resources is highly preferred.
• It is essential for the Administrator to be “in the know” about technology and profitability trends to ensure the Firm is maximizing technology and resource developments to increase capacity and efficiency.

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