NALP seeks a Member Services Coordinator to provide outstanding customer service, accurate data management, timely order fulfillment, and broad administrative support. NALP is a Washington, D.C.-based non-profit legal educational association with a staff of 12 full-time professionals dedicated to helping our members become experts in the field and excel in their jobs. 

The Member Services Coordinator serves as the primary responder to telephone and e-mail inquiries; provides direct member support and customer service via telephone and email; completes all order fulfillment, invoicing, shipping, and mailing for the association’s online bookstore; and records and manages accounts receivable.  The Member Services Coordinator also provides support for the association’s membership database and conference registration system, including data entry, spreadsheet and PDF preparation, mail merges, report writing, mailings, and customer service related to these and other systems.  The person filling the Member Services Coordinator position will also provide support for a variety of in-house data collection, reporting, and posting systems. The Member Services Coordinator also provides administrative support to volunteer governance groups, the Board of Directors, and various programs and projects.  This person also provides general office and administrative support for staff, is part of the onsite support team for some association conferences and events, and performs other duties as assigned.

Skills

The Member Services Coordinator’s responsibilities require proficiency and accuracy with database entry and management, spreadsheet use, and word processing.    

This position requires the ability to work quickly and accurately in a self-directed manner, take initiative in problem-solving and trouble-shooting, work both  collaboratively and independently, communicate accurately and effectively with co-workers, members, and the public on the telephone, in person, and in writing, provide high quality customer service to members and the public, present information effectively both orally and in writing, juggle multiple tasks and return to tasks after interruption, prioritize in order to meet multiple and competing deadlines, complete tasks with an excellent attention to detail and accuracy, ask questions and seek guidance when necessary, accept responsibility for delegated assignments, handle financial matters with integrity and honesty, learn new skills and master new applications as needed, maintain positive working relationships with supervisors and co-workers, observe confidentiality of association matters, and lift boxes up to 40 lbs.

Experience

Work experience providing a high-level of direct customer service is required. Proficiency with web-based applications, interactive databases, and all components of MS Office (Word, Excel, Outlook, PowerPoint) is also essential.   Experience supporting a member database and conference registration system, fulfilling orders, and using a content management system is preferred.  Prior work experience for a member association is preferred.  (Alternatively, prior work experience for a law firm or a law school, or an understanding of the legal employment industry will also be considered.)  Experience using Netforum or any Community Brands products, Impexium, or other association management systems is a plus.

Some travel is required. 

Under NALP’s Workplace Location Policy this is a hybrid position that calls for the Member Services Coordinator to work from the NALP office a minimum of 1-2 days per week in order to complete the responsibilities of the position.

Bachelor’s degree preferred.  This full-time position is under the general supervision of the Senior Director of Operations,  Member Services, and Meetings and the Director of Member Services and is evaluated by the Executive and Deputy Directors.  Benefits include fully paid employee medical and dental insurance coverage, paid holidays, sick leave, vacation, and a retirement plan.  Position is available immediately. Starting salary of $50K- $60K depending on experience.

To apply, submit a resume, a list of three references, and a cover letter indicating requested salary by email (info@nalp.org) to:

           Jay Richards, Senior Director of Operations, Member Services, and Meetings
            NALP
            Suite 510
            1220 19^th Street, NW
            Washington, DC  20036

            info@nalp.org

In your e-mail application, please put ‘Member Services Coordinator’ in the subject field.  Review of credentials and interviewing will begin immediately.

About National Association for Law Placement (NALP)

NALP is an association of over 3,000 legal career professionals who advise law students, lawyers, law offices, and law schools in North America and beyond. NALP believes in fairness, facts, and the power of a diverse community. We work every day to be the best career services, recruitment, and professional development organization in the world because we want the lawyers and law students we serve to have an ethical recruiting system, employment data they can trust, and expert advisers to guide and support them in every stage of their careers. NALP is a leading advocate for diversity in the legal profession and an organization committed to the diversity of its membership and staff. NALP is an equal opportunity employer and welcomes applications from members of diverse groups and persons of varied backgrounds.

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